Infrastructure Focus
Endpoint support, service uptime, and operational reliability in enterprise environments.
About Me
I am a Management Information Systems student at Washington State University, graduating in May 2027, with a practical focus on IT infrastructure and cybersecurity operations. I bring hands-on experience with PC hardware troubleshooting, networked systems, and technical support workflows that require precision, documentation, and dependable execution.
Security Mindset
Risk-aware troubleshooting, principle-driven access handling, and disciplined change practices.
Hardware Depth
System diagnostics, component validation, driver testing, and multi-monitor configuration.
Experience
Information Technology Intern
- Delivered enterprise IT support by triaging user incidents, resolving workstation and account issues, and documenting resolutions to reduce repeat tickets.
- Closed over 50 support tickets within the first month, demonstrating strong problem-solving and time-management skills.
- Developed an efficient asset recording system to scan and track over 8000 hardware items throughout 10+ locations.
Sports & Youth Programs Supervisor
- Oversees 150+ intramural and club sports events per semester, ensuring smooth operations and participant satisfaction.
- Maintained clear communication with staff and supervisors, ensuring reliable follow-through and consistent service quality.
- Was selected as University Recreation Student Employee of the Year for outstanding performance and leadership.
Grassroots Soccer Referee
- Made rapid decisions in high-pressure match environments while applying complex rule sets with consistency and neutrality.
- Resolved on-field conflicts through concise communication, de-escalation, and authoritative game management.
Projects
Homelab Infrastructure
Designed and maintained a self-hosted homelab that runs 10+ continuous services, including Immich, Nextcloud, Proxmox, Nginx Proxy Manager, a Java Minecraft server, and this portfolio site. The environment is managed for service availability, secure remote access, and controlled update cycles.
Visit DeploymentPC Hardware and Architecture
Built and tuned custom PC systems with emphasis on stability testing and performance diagnostics, including GPU troubleshooting under load, iterative driver validation, and optimized multi-monitor VESA mounting and layout for productivity-focused workstations.
MacBook Neo Marketing Plan
Produced a comprehensive academic marketing strategy for a theoretical technology product, including a full digital campaign framework, structured SWOT analysis, and a BCG matrix to evaluate product positioning, growth potential, and resource prioritization.
Certificates
CySer Basics Certificate
Foundational training in cybersecurity concepts, risk awareness, and practical defensive principles.
Education
Washington State University, Pullman, WA
Bachelor of Arts in Business Administration
Major: Management Information Systems
Expected Graduation: May 2027